We want to provide a great service. If we’ve got something wrong, we’d like to know so we can put it right and learn from it. We also welcome compliments and feedback about what we’re doing well.

You can contact us with feedback, compliments or complaints in whichever way works best for you.

When we receive your complaint, we will:

1. Acknowledge it within two working days
2. Investigate what has happened
3. Speak to the relevant people involved
4. Work with you to find a resolution
5. Keep you updated if we need more time

We aim to provide a full response within 10 working days of acknowledging your complaint.

Not every concern is a complaint. You may simply have an idea about how we could improve our service.

We welcome suggestions, comments and feedback at any time. Your feedback helps us learn, improve and deliver a better experience for everyone we work with.

If you’d like more information about how we handle complaints and compliments, you can read our full complaints and compliments procedure.

Read our complaints and compliments procedure here.